Hydrate Well - Bioavailable Magnesium in Premium Lemon Cordial | FAQ
Hydrate Well is Bioavailable Magnesium in Premium Lemon Cordial.
Bioavailable Magnesium in Premium Lemon Cordial
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FREQUENTLY ASKED QUESTIONS

ORDERING

How much does Hydrate Well cost?

Single bottles:  $25.00 per bottle plus $5 delivery per order

3 bottles:  $75.00 and FREE DELIVERY Australia-wide.

6 bottles:  $142.50 (5% discount from RRP) and FREE DELIVERY Australia wide.

12 bottles:  $270.00 (10% discount from RRP) and FREE DELIVERY Australia wide.

Can I order larger or smaller bottles of Hydrate Well?

Hydrate Well is available only in a 250ml size bottle.

What types of payments are accepted?

The check out button will redirect you to PayPal.  You can choose to pay via PayPal account or, if you prefer, with a credit card.

Do you keep my credit card details?

No.  Information relating to credit card details is not retained.

Do you sell to countries other than Australia?

Not at this stage.

DELIVERY

The following questions and answers relate to online orders by retail customers.  For questions relating to wholesale delivery, please contact admin@hydratewell.com.au.

What is the cost of delivery?

$5.00 Australia wide per order for single bottles.

FREE Australia wide delivery for orders of 3, 6 or 12 bottles.

Can deliveries be made to PO Boxes?

Yes.  Customer orders are sent via Australia Post by e-Parcel and can be delivered to PO Boxes.

Is a signature required on delivery?

Orders are sent by the e-Parcel service that does not require a signature.  Please ensure you nominate an address where it is safe to leave your delivery if you are not there to receive it.

 

PLEASE NOTE:  Even when a signature is not required, not all Australia Post services will leave e-Parcels if you are not at home to receive the delivery.  In this instance, it is likely that a card will be left in your letterbox and you will be required to go to your local post office to collect your parcel.

Can deliveries be made to a business address?

Yes.  Enter the business address in the delivery details section.

Is there a choice of freight options?

Customer orders are sent via Australia Post by e-Parcel.  For this product, e-Parcel is considered the most economical and reliable method of freight.  Large orders may be sent using a freight company.

How long will it take for delivery of my order?

Orders placed by 12pm weekdays leave the warehouse by 5pm the same day (on most occasions).  Orders placed on Saturdays or Sundays will leave the warehouse by 5pm Monday.

 

Notification of dispatch and a tracking number will be sent to you by email when your order leaves the warehouse.  Orders can be tracked on the Australia Post website by clicking here.

 

To view estimated delivery times by Australia Post for e-Parcels, click here to be redirected to the Australia Post website.

 

These are estimated times only.  Hydrate Well is not subject to any liability whatsoever for failure to deliver or for delay in delivery by Australia Post arising from unforeseen circumstances.

Can I order my own freight or pick up my order?

The dispatch centre for Hydrate Well is a secure complex.  Pick up or freight organised by the customer is not available.

PRODUCT INFORMATION

How should the product be stored?

Before opening – Hydrate Well should be stored in a cool, dry place away from direct sunlight.

After opening – Hydrate Well should be refrigerated and consumed within 7 days.

Why does Hydrate Well need to be consumed within 7 days of opening?

Hydrate Well contains Australian grown premium lemons and does not contain preservatives or additives.  Any fresh product should be refrigerated and consumed within a limited time frame.

 

To consume within 7 days using the recommended dilution (5ml Hydrate Well in 250ml drinking water), one bottle of Hydrate Well will make 12.5 litres, or around 1.75 litres of drinking water with bioavailable magnesium per day.

Is that lemon fibre I can see in my drink?

Yes.  Hydrate Well contains premium lemons. We don’t strain out the fibre so that you get the added benefits of consuming lemon fibre.

Can I add this to any drinking water?

Yes!  The advantage of providing bioavailable magnesium in a cordial product means that you can source your drinking water from wherever you choose and add the bioavailable magnesium lemon cordial accordingly.

Note: ensure that you thoroughly wash any container that is used to consume Hydrate Well.  The product contains lemons and accordingly needs to be washed thoroughly to remove any fruit sugars after use.

Can I add extra lemon to a Hydrate Well drink?

When diluted in water, Hydrate Well tastes like a glass of water that has had a freshly squeezed lemon added to it.  You can add more lemon, however the taste is already so good that you may find you won’t want to.

Why is Hydrate Well bottled in glass?

Hydrate Well is bottled in a glass bottle in order to sterilise the product and to avoid adding chemical preservatives and additives.

Why does the colour and taste of Hydrate Well vary slightly between bottles?

Hydrate Well contains premium Australian grown whole lemons.  Depending on the season, lemons are variable in taste and colour.

Hydrate Well